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Hi Ramey and Randy,
Here are some initial thoughts to address the current emergency. In the coming weeks, we can provide more sophisticated solutions To the extent not specified below, all pricing is offered on a reduced basis through 4/30/2020. As I mentioned on the call today, we are willing to adjust pricing models as needed (in other words we can set it up to be a Court pay model if desired). Remember pricing mentioned here is really just a guideline and can be adjusted.
Traditional CourtCall Telephonic Appearances.
These are hearings where the attorney or appearing party call into our service and attend hearings in appropriate courtrooms. It is traditionally a voluntary alternative to the time and out of pocket expenses associated with a trip to court. It works for any and all hearings. The pre-crisis fee has generally been approximately $75.00. As we have reduced the price in many courts, we would offer a temporary price of $50.00, per participant, per appearance through 4/30/2020. We will evaluate an extension of the pricing during this period as the situation unfolds. On this platform the court receives a daily calendar from CourtCall, all participants schedule via CourtCall and are provided with connection instructions.
This solution assumes court staff will dial in from existing courtroom phones as there is limited ability to provide the phones that we typically do (at least for the next few weeks). This solution also allows for your judges to dial in from home or any other location in the event you need to prevent physical access to a building or a judge cannot or should not be in a building. While attorneys and the public will pay a dramatically reduced rate, there is no charge to the court for judicial participation.
For your indigent self-represented, we will charge the court $25.00 per participant, per appearance and no additional charge to the indigent party. This would be the same for the indigent who have the benefit of counsel. We will invoice the court monthly for these costs.
Where private counsel wish to appear at allowable criminal hearings the fee would also be the $50.00 noted above. If the client is out-of-custody but wishes to appear remotely, we would charge the court $25.00 for such participation. Public defenders and prosecuting attorneys who appear by phone will be charged $50.00 per defender or prosecutor per morning or afternoon session and those fees will be paid by their respective offices on our normal pay as you use terms.
Remote Video Arraignment
We can provide this service, subject to access to the jail/correctional facility at a cost of $300.00, per month, per end point. The court can pay monthly or upfront on an annual fee. (Some or all of this cost could be shared with whomever would otherwise bear the cost of transporting inmates.) The typical configuration has an endpoint in the court and one in the jail and inmates are virtually brought before the judge via video. This enables unlimited access between jail and courtroom for the month. If a judge could not be present in court, the judge could conduct the hearing from his or her home or office. The platform will enable recording at no added charge in the event reporters or court-owned recording devices are unavailable. Additional points are available as needed and points over 6 are would be priced at $200.00 per month. One judge could handle multiple jail locations so we can provide considerable flexibility. During the emergency we would use court/jail computers and webcams but could substitute with our computers and webcams once the crisis passes. If an attorney needs to remotely participate we would allow those additional connections at $35.00 per private attorney and $35.00 per appearance or per morning or afternoon session for public defenders or prosecutors. These are unattended sessions enabled by passcodes at the jail and the court.
Remote Traffic Trials
For appropriate proceedings, the public can be allowed to argue traffic infractions before a judge. Currently, we have two models in place. We have served the Fresno Superior Court for years since it was required to close locations. Fresno pays a per point fee and the public physically appears at a more convenient court location to then connect with the judge who is currently at another courthouse. We could easily allow law enforcement or others to join. That judge could as easily be at home or another location. For your system we would charge the court the monthly fee noted above, $300.00 per point.
In DeKalb, GA it is a user-pay feature offered to those who are local but more importantly, to those from out of state who have been ticketed. They may appear before the from their home city and state to contest an infraction. The cost per participant is $65. The judge could handle these matters from home instead of the court, if necessary. Here, as it is a user pay, the court is not charged for the access points.
We can enable those at various facilities to appear from that location to be before a sitting judge whether that judge is in court or at home. The treating physicians or staff may appear from the facility or their offices. Representatives of the state may appear in person or remotely as may those representing the patient. In addition to allowing people to avoid current health issues, it allows participation without the cost and burden of travel.
This model can be per user or a fixed fee. The fixed fee rate is $300 per month/per point. Each participant uses his or her own equipment and bandwidth.
As you might imagine, juvenile proceedings can mirror the Mental Health model with juveniles appearing from whatever facility they may be housed at.
These are some of our most common solutions and we have many others that we can offer once we further understand daily use in your courts. For the moment the traditional platform can offer the most immediate relief.
What is not clear from the WSJ article is that we remain the only video/audio provider that has already solved all of the current issues that courts around the globe are experiencing. No other platform solves all of the concerns that CourtCall does. Here is a link to our White Papers that pre-date the crisis and demonstrate our depth of experience and service and I have attached an informational sheet we share with JAMS and can customize for other ADR providers.
General information regarding the platform’s features and functionality:
- Proprietary and browser-based: No equipment or software installations beyond those commonly accepted and installed. Accessible from computers, laptops, mobile devices and tablets, and legacy/hardware-based systems.
- Moderator Assisted or Ready-to-Meet Functionality: CourtCall can staff a moderator on certain meetings or hearings if needed or requested to help facilitate the session. The moderator can bring a participant live, put them on hold or start and stop their audio or video all at the request of host or hearing officer. For “ready-to-meet” hearings that do not require a moderator, proceedings can begin once all locations/participants are connected and the meeting organizer is ready to begin.
- Patent pending Video Subconferencing/Caucusing: For moderator assisted meetings, participants can be placed into video subconferences where they can see and hear only those that are also in the same subconference. CourtCall’s application can accommodate multiple video subconferences in addition to the waiting room (where participants can neither see nor hear each other). This is useful to engage in attorney/client or other private conversations.
- Chat feature: If needed, meeting participants may text chat with others connected to the same meeting.
- Alert System: CourtCall moderators have the ability to send general alerts, updates or other messages to all connected participants in emergency or other necessary situations.
- Customized View: Each virtual meeting room can be customized and video windows can be manually adjusted by each user without impacting another user or participant’s experience. The application also features one-button access to full screen video for individual users.
- Document Sharing: In the event documents or photos must be shared, they can be shared through the CourtCall platform. They may be saved as directed by the meeting host or hearing Officer and they are purged from our system each night.
- Electronic Signature: Integration with DocuSign to accommodate real-time signatures.
- Recording/transcripts: If desired, CourtCall can record meeting and provide files for easy playback and storage/cataloging. If notified in advance, CourtCall can also produce transcripts of meetings.
General security information:
– Access to all application services and databases are restricted to the VPC and a few select IPs for CourtCall and its development team.
– Access to shared files and recordings is by temporary S3 tokens that expire within 12 hours.
– Access to the application is indirect through AWS Load Balancers.
– No public direct access to the application databases.
– No access whatsoever to application instances.
– No access whatsoever to database instances.
– Restricted access to logging and rethinkdb instances.
– All application access is over HTTPS. DigiCert SHA2 Secure Server – TLS_RSA_WITH AES 256_CBC_SHA (standard AES 256 Encryption). The video application certificate uses the ECDHE (elliptical Curve Diffie-Hellman Encryption) cipher suite, which is the latest encryption strength (SHA256) and key strength (2048-bit). We update our certificates/security measures as called for by current and evolving standards.
– All application API methods except for authentication, health checks, and callbacks require valid sessions and are restricted by role.
– All database queries are run through JPA repositories using named parameters to avoid SQL Injection.
– Application sessions timeout after 15 minutes of non-use to avoid session hijacking.
As you can see, the platform meets or exceeds all common expectations. Of course, we are available to answer any specific questions that may arise. Ron and out team can customize a solution and pricing within hours of a request of your courts. The various platforms can be adapted for any need. Please let us know how you would like to proceed.
We remain available at virtually any time. Ray Lenow is your primary contact from Infoware, but Nicole and I are also available as needed. We can easily arrange for more demonstrations at any time. Ray’s contact information is email@example.com or 601-853-2301.
Thank you, best regards and stay safe.
Vice President of Sales
Phone (310) 743-1880
mobile (623) 414-2307
fax (888) 883-2946